FAQ

DAYPASS FAQ

1. What is the iVideo 4G Roam WiFi Hotspot?

   iVideo 4G Roam WiFi hotspot works similarly to your wireless router at home. It creates a wireless hotspot that anyone in the vicinity can connect to. However, unlike your router at home, the iVideo 4G Roam WiFi hotspot is portable and works in over 137 countries.This means that you can travel the world with your smartphone, laptop, tablet, game console, and your favorite devices, knowing that you will always have a secure and reliable internet connection.

2. What’s difference between rental and buying hotspot?

   Once you buy the iVideo 4G Roam WiFi hotspot, you can top up at anytime and anywhere.
   Pay as you go,and you don’t have to wait for the delivery and return the item like rental.
   What really matters is that it's way cheaper than rental or roaming.

3. How to work with daypass, when I have iVideo 4G Roam WiFi hotspot?

   You can top up your iVideo 4G Roam WiFi hotspot at anywhere and anytime. You will see the TSID at the bottom of the machine, and with the number you can top up your daypass.
   Set up your travel plan, and top up the daypass now!

4. What’s TSID number?

   TSID is your identification number of your iVideo 4G Roam WiFi hotspot. Pay as you go with your TSID ID, you can top up at anywhere and anytime. For immediate use of data, wait for 5 minutes after the order is confirmed. You can enjoy the daypass for the rest of the day!

5. How does the iVideoWifi actually connect worldwide?

   The iVideo 4G Roam WiFi hotspot works with the local carriers and that allows seamless connectivity all over the world. When you power iVideo 4G Roam WiFi hotspot on, it will automatically figure out which country it's in and choose the best network operator for you. Especially in the US, 4 carriers, AT&T, Verizon, T-mobile and Sprint are supportive.

6. How many devices can I connect to the iVideo 4G Roam WiFi hotspot?

   Five different devices can connect to the iVideo 4G Roam WiFi hotspot. Please note that the connection speed will be shared among each device connected, so having five devices connected at the same time could result in a noticeable speed slowdown. And more details in iVideo 4G Roam WiFi hotspot.

7. How long does the battery last?

   About 12-14 hours. The operation time depends on the respective situation. And more details in iVideo 4G Roam WiFi hotspot.

8. Does the iVideo 4G Roam WiFi hotspot work with carrier-locked devices?

   Yes. The iVideo 4G Roam WiFi hotspot emits a WiFi signal, it works even with carrier-locked devices! And more details in iVideo 4G Roam WiFi hotspot.

9. What can I expect after placing an order?

   Once your order is confirmed, you will receive an email with your purchase information.
   After you have your iVideo 4G Roam WiFi hotspot, go to our website to top up online with the TSID. And then you can enjoy the best internet provided by local carriers

10. Can I make calls or send texts with the iVideo 4G Roam WiFi hotspot?

    The the iVideo 4G WiFi hotspot gives you an internet connection only. It does not allow voice calls or text/multi-media messages via your cellular network. However, it works VoIP, such as Skype, Viber, and Google Voice and works with messaging apps such as WhatsApp.

11. What if I want to change my data plan in the period of using the daypass?

    Please contact "iVideo customer service"

12. Is there iVideo 4G Roam Wifi hotspot under wanrranty?

    Yes,it is. Accorrding our warranty policy, We do provide a year wanrranty for the customers who order our hotpspot.