- HOW SHOULD I SET UP A PICKUP AND RETURN DATE?
Your order will arrive at the pickup location 1 day before your rental start day.
You have to return your order before 11:59 p.m. on your rental end day.
- HOW DO I PICK UP AND RETURN MY ORDER?
| Taiwan |
Pickup |
Return |
| Airport |
WiFi Router Pickup Counter |
WiFi Router Pickup Counter |
iVideo Return Boxes at the airport |
| 7-Eleven Store |
Any 7-Eleven Store |
| Hi-Life Store |
Any Hi-Life Store |
| Pelican (not available for now) |
Pelican(not available for now) |
| Home /Hotel Delivery |
Home, Office, Hotel |
Any 7-11 except outlying islands in Taiwan >>See More |
| iVideo Stores |
iVideo Stores |
iVideo Stores
iVideo Store Return Box
** Please drop the devices into the return box when the store is closed. The home router cannot be returned through the return box. Please return it during our business hours. |
- HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
| Taiwan International Airport |
Convenience Stores |
By 4 PM 2 days before the start date. |
| Pelican (not available for now) |
By 3 PM 1 day before the start date. |
| WiFi Router Pickup Counter |
By 2 PM 2 days before the start date. |
| Hotel /Home Delivery |
By 2 PM 2 days before the start date. |
| iVideo Stores |
By 12 PM on the day of the start date. |
- WHERE CAN YOU SHIP THE DEVICE TO?
Currently, we offer delivery services in Taiwan, Japan, and USA.
All Global WiFi items can be picked up in Taiwan, Japan, and the USA.
- CAN YOU DELIVER TO AN OUTLYING ISLAND OF TAIWAN?
Unfortunately, due to shipping restrictions, we are unable to deliver devices to the outlying islands of Taiwan.
- CAN I PICK UP MY DEVICE AT A TAIWAN CONVENIENCE STORE THAT IS NOT LISTED?
Unfortunately, we currently only provide pickup service at convenience stores that are inside or near the airports. However, you can return the WiFi unit at any convenience store nationwide, except in outlying islands.
Please note that you have to return your order at a branch of your pickup store. For instance, if you pick up your order at Hi-Life, you will have to return it to one of the branches of Hi-Life.
- WHEN WILL MY DEVICE ARRIVE AT THE TAIWAN AIRPORT
| Airport WiFi Router Pickup Counter |
| Taoyuan Intl Airport T1 |
Pick up after 6 AM |
| Taoyuan Intl Airport T2 |
Pick up after 6 AM |
| Convenience Stores |
| 7-Eleven Taoyuan Intl Airport T1 |
Pick up after 12:00 noon on the pickup date. |
| 7-Eleven Songshan Airport |
Pick up after 12:00 noon on the pickup date. |
| Hi-Life Taichung Airport (not available for now) |
Pick up after 12:00 noon on the pickup date. |
| 7-Eleven Tainan Airport |
Pick up after 12:00 noon on the pickup date. |
| 7-Eleven Kaohsiung Airport (not available for now) |
Pick up after 12:00 noon on the pickup date. |
| Pelican (not available for now) |
| Taoyuan Intl Airport T1 &T2 |
Pick up after 6 AM |
- DO I NEED TO PICK UP THE ORDER IN PERSON?
Depending on the pickup location, you may need to present your ID/Passport to identify that you are the recipient. You can authorize someone to pick up your order for you, but he/she needs to present your ID/passport on the spot.
- WHAT SHOULD I DO IF THE CLERK SAYS MY DEVICE HAS NOT ARRIVED?
Please double-check your rental start date and the pickup location. Make sure you have mentioned iVideo to the clerk, and check if the name of the recipient matches the one you registered on the iVideo website. Should your package still cannot be found, please contact our customer support:
>>Customer Support
- WHAT SHOULD I DO IF I DID NOT RETURN THE DEVICE ON TIME IN TAIWAN?
There are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7).
If you leave Taiwan without returning the device, you have to return it at your own expense. A daily rental fee will be charged for any late return and a compensation fee for lost devices or accessories. For returns involving international shipping, late fees will be calculated until the date the items are received. Late fees are calculated at the original rental price and are not eligible for any promotional discounts or coupon redemptions.
- WHAT SHOULD I DO IF I FOUND MY 7-ELEVEN RETURN NUMBER HAD EXPIRED?
If your 7-Eleven return number has expired, you can find a new return number in the return notification email, your rental history, or the text message on your phone.