FAQ

• HOW DO I PICK UP AND RETURN MY ORDER?

  Taiwan	Pickup	Return
  Airport	WiFi Router Pickup Counter	WiFi Router Pickup Counter	iVideo Return Boxes at the airport
  	7-Eleven Store	Any 7-Eleven Store
  Home /Hotel Delivery	Home, Office, Hotel	Any 7-11 except outlying islands in Taiwan ≫ See More
  iVideo Stores	iVideo Stores	iVideo Stores iVideo Store Return Box ** Please drop the devices into the return box when the store is closed. The home router cannot be returned through the return box. Please return it during our business hours.

• WHERE CAN YOU SHIP THE DEVICE TO?

  Currently, we offer delivery services in Taiwan, Japan, and USA.
  All Global WiFi items can be picked up in Taiwan, Japan, and the USA.

• WHAT SHOULD I DO IF I FOUND MY 7-ELEVEN RETURN NUMBER HAD EXPIRED?

  If your 7-Eleven return number has expired, you can find a new return number in the return notification email, your rental history, or the text message on your phone.