| Pickup Locations |
Airport post office hours may vary. Please check the exact hours and location in advance.
New Chitose Airport Domestic Terminal , 2F 09:00~17:00 (365 days)
Narita International Airport T1, 4F 08:30 ~19:00 (weekends & holidays 08:30 ~18:00)
Narita International Airport T2, 3F 08:30 am~19:00 (weekends & holidays 08:30 am~18:00)
Haneda Airport (Domestic) T1, 1F
09:00 ~17:00 (weekends & holidays closed)
Chubu Centrair International Airport T1, 1F (Welcome Garden)
09:00 ~17:00 (weekends & holidays closed)
Itami Airport (Osaka) Central Terminal, 1F 07:00~22:00 pm (Mon-Sat) 07:00 ~21:00 (Sun & holidays)
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New Chitose Airport Domestic Terminal, 1F Business hours may change temporarily. please check again in advance
Narita International Airport T3, 2F
Narita International Airport T1, 5F Business hours may change temporarily, so please check again in advance
Narita International Airport T1, B1
Kansai International Airport AEROPLAZA, 2F(near T1)
Kansai International Airport T1, 2F
Kansai International Airport T2, 1F
Haneda Airport Maintenance Field Mae Shop (Near Haneda Airport)
Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport)
Hakata Hanmichibashi Store (Around Fukuoka Airport)
Centraza Hakata Store (Around Fukuoka Airport)
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At your selected address such as home, office, or booked hotel. |
Other Lawsons
Available for pickup at all LAWSON convenience stores in Japan 24/7.
Please be sure to check the exact business hours and location in advance.
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Asakusa Store (Beside TSUKUBA Express(TX) Exit 2)
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| Shipping Fee |
$9.00 (Pickup & Return included)
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$14.00 (Pickup & Return included)
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$9.00 (Pickup & Return included) |
$14.00 (Pickup & Return included)
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Free (Pickup/ return in-store)
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| Attention |
1. Confirm post office hours; pickup is not available outside business hours.
2. Check your order in "My Account" > "Rental History" and contact us if needed.
3. Find your tracking number under "My Account" > "Rental History".
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1. Confirm the business hours; pickup is not available outside business hours.
2. Check your order in "My Account" > "Rental History" after payment and contact us if needed.
3. Lawson Store Pickup: You'll receive 2 emails (iVideo & Sagawa Express) before your rental starts. If not, check your tracking number under "My Account" > "Rental History".
Option A: Scan the barcode from the Sagawa Express email.
Option B: Use the Loppi kiosk with the tracking number and password 3708116 from Sagawa Express.
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1. Urgent orders (e.g., next-day pickup) are not available.
2. Delivery is unavailable for Kagoshima and Okinawa. |
1. Confirm the business hours; pickup is not available outside business hours.
2. Check your order in "My Account" > "Rental History" after payment and contact us if needed.
3. Lawson Store Pickup: You'll receive 2 emails (iVideo & Sagawa Express) before your rental starts. If not, check your tracking number under "My Account" > "Rental History".
Option A: Scan the barcode from the Sagawa Express email.
Option B: Use the Loppi kiosk with the tracking number and password 3708116 from Sagawa Express.
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iVideo Japan Store Business Hour(Local Time)：
Mon-Sun & Public holidays：09:00AM - 06:00 PM
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| Advantages |
Pick up your device and enjoy wifi as soon as you arrive.
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The opening hours are longer than the post office in airports.
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Pick up the device at reception when checking into your hotel without wasting time. |
Pick up your device in all Lawson Stores, which are open 24/7 nationwide in Japan. (Okinawa excluded)
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On-site face-to-face instruction
No delivery fee if pick up/ return items in the store.
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| Booking Time |
Standard pickup:
By 10 AM at least 2 days before the rental start date.
For New Chitose Airport pickup:
By 10 AM at least 4 days before the rental start date.
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Standard pickup:
By 10 AM at least 2 days before the rental start date.
New Chitose Airport pickup:
By 10 AM at least 3 days before the rental start date.
Your Pocket WiFi will arrive at LAWSON one day before your rental starts.
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Standard regions:
By 10 AM at least 2 days before the rental start date.
For Hokkaido, Hiroshima, New Chitose Airport, and Fukuoka Airport pickup:
By 10 AM at least 3 days before the rental start date.
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Standard regions:
By 10 AM at least 2 days before the rental start date.
Aomori, Hokkaido, Chūgoku, Shikoku, Kyushu:
By 10 AM at least 3 days before the rental start date.
Hokkaido (Dec 1 – Mar 31):
By 10 AM at least 4 days before the rental start date.
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By 10 AM on the rental start date. |
| Deliver steps |
see more |
see more |
see more |
see more |
see more |
※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. ( click here to see the reference picture)
If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
If you rent 2 or more routers, please buy Letter Pack Plus ¥600.
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