New Chitose Airport Domestic Terminal, 2F 09:00~17:00 (365 days)

Narita International Airport T1, 4F 08:30 ~19:00  (weekends & holidays 08:30 ~18:00)

Narita International Airport T2, 3F 08:30 am~19:00 (weekends & holidays 08:30 am~18:00)

Haneda Domestic Airport T1, 1F 09:00 ~17:00  (weekends & holidays closed)

Chubu Centrair International Airport T1, 1F (Welcome Garden) 09:00 ~17:00 (weekends & holidays closed)

Itami Airport (Osaka International Airport) Central Terminal, 1F 07:00~22:00 pm (Mon-Sat) 07:00 ~21:00 (Sun & holidays)

New Chitose Airport Domestic Terminal, 1F (Business hours may change temporarily, so please check again in advance)

Narita International Airport T3, 2FOPEN 24/7

Narita International Airport T1, 5F (Business hours may change temporarily, so please check again in advance)

Narita International Airport T1, B1 OPEN 24/7

Kansai International Airport AEROPLAZA, 2F(near T1)OPEN 24/7

Kansai International Airport T1, 2FOPEN 24/7

Kansai International Airport T2, 1FOPEN 24/7 

Haneda Airport Maintenance Field Mae Shop (Near Haneda Airport) OPEN 24/7

Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport) OPEN 24/7

Hakata Hanmichibashi Store (Around Fukuoka Airport) OPEN 24/7

Centraza Hakata Store (Around Fukuoka Airport) OPEN 24/7

Other Lawsons 

OPEN 24/7

Asakusa Store (Beside TSUKUBA Express(TX) Exit 2)

$8.00

(Pickup&Return included)

$11.00

(Pickup&Return included)

$11.00

(Pickup&Return included)

$8.00

(Pickup&Return included)

Free

(Pickup/return instore)

1. Please confirm the business hours of your selected post office.

You can NOT pick up before/after business hours.

2. Please check your order from “My Account” after completing the payment. If there are any questions please contact us.

3. You can also check your tracking no. via "My Account" > "Rental History"

Please note the opening hours of each LAWSON at airports in Japan (GMT+9)

1. Please check your order from “My Account” after completing the payment. If there are any questions please contact us.

2. There are two ways to pick up your device at a Lawson convenience store.
A. Pick up the WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express
B. Pick up the WiFi device using the Loppi kiosk Machine with the pickup/tracking number and password sent by Sagawa Express.

3. Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date. Please refer to the tracking no. & password in the emails to pick up your package. If you didn't receive it, please contact us immediately using the free wifi in Japan's airports.

4. Make sure your email address is valid and complete.

5. You can also check your tracking no. via "My Account" > "Rental History"

1. Please check your order from “My Account” after completing the payment. If there are any questions please contact us.

2. There are two ways to pick up your device at a Lawson convenience store.
A. Pick up the WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express
B. Pick up the WiFi device using the Loppi kiosk Machine with the pickup/tracking number and password sent by Sagawa Express.

3. Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date. Please refer to the tracking no. & password in the emails to pick up your package. If you didn't receive it, please contact us immediately using the free wifi in Japan's airports.

4. Make sure your email address is valid and complete.

5. You can also check your tracking no. via "My Account" > "Rental History"

1. Urgent orders are inapplicable. Ex： Pickup tomorrow.

2. The delivery is inapplicable for Kagoshima and Okinawa

iVideo Japan Store Business Hour(Local Time)：

Mon-Sun & Public holidays：09:00AM - 06:00 PM

If you are unable to return the device in person, you may choose to ship the device back by purchasing a Nippon post service Letter Pack Light envelope for ¥430 (If you rent 2 or more routers, please buy Letter Pack Plus ¥600) at a nearby post office or Lawson convenience store and drop it off at any Red Post box or post office in Japan (Excludes Okinawa).

All Japan Post Offices and mailboxes can return items.

The opening hours are longer than the post office in airports.

All Japan Post Offices and mailboxes can return items.

Pick up your device in all Lawson Stores, which are open 24/7 nationwide in Japan. (Okinawa excluded)

All Japan Post Offices and mailboxes can return items.

Pick up the device at reception when checking into your hotel without wasting time.

All Japan Post Offices and mailboxes can return items.

On-site face-to-face instruction

No delivery fee if pick up/ return items in the store.

By 10 AM Two days before the rental start date.

For New Chitose Airport pickup: Please place the order before 10 AM four days from the start date.

By 10 AM Two days before the rental start date.

*For New Chitose Airport pickup: Please place the order before 10 AM three days from the start date

*After you place the order successfully, the Pocket WiFi will arrive at LAWSON one day before the rental start date.

By 10 AM Two days before the rental start date.

1. If you choose to pick up at Lawsons Stores in Aomori Hokkaido, Chūgoku region, Shikoku, and Kyushu, please place your order before 10 AM 3 days in advance. (Due to the Winter delivery schedule, customers who choose to pick up at Lawson Stores in Hokkaido between Dec 1 and Mar. 31 will need to place their orders before 10 AM 4 days in advance.)

2. If you are unable to place an order in time, you can pick up the device at the iVideo Tokyo Asakusa Store during store opening hours. Please place your order for "iVideo Store Pickup" before visiting the store to avoid inventory shortage.

By 10 AM Two days before the rental start date.

For Hokkaido, Hiroshima, New Chitose Airport, and Fukuoka Airport pickup: Please place the order before 10 AM 3 days from the start date.