If you didn't use the product and it is still on the valid date, or the product wasn't working, or the activation failed, please send it back to us on your behalf. We will provide a full refund after confirming there's no data usage from the SIM card you purchased. 

Due to differences in telecom policies and software regulations across countries, some plans may not support certain applications.

We suggest you turn off the device when not in use, and turn off auto-update and auto-backup functions (such as push mail) on your phones and tablets, and offline or log out of the website after browsing. Suppose the cellular company detects that an excessive amount of data was consumed in a short period. In that case, they have the right to lower or disconnect your connection speed without notifying iVideo in advance. To have unlimited data, you need to keep the advanced mode on. There will be no refunds or compensation if this occurs. How do I turn off auto-update & auto-back on my mobile devices?