JAPAN iVideo STORE PICKUP
Asakusa Store
| PICKUP/RETURN | MAP | SHIPPING FEE | ORDER DEADLINE | ||
|---|---|---|---|---|---|
| Asakusa Store | Pickup | Asakusa Store |  |
Free Shipping | By 10 AM at least 1 day before the rental start date. |
| Return | Asakusa Store | |
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Japan Store
Tokyo Asakusa Store
Map
| Pick-Up/Return | Map | ||
|---|---|---|---|
| Asakusa Store | PickUp | Tokyo Asakusa Store |  |
| Return | Tokyo Asakusa Store | |
|
| Latest Order Date | |||
| Must order by 10:00 AM at least 1 day before the rental start date | |||
How to pick-up/return?
Pick-Up/Return Methods
Japan Branch Pick-Up/Return
Pick-Up
Please present your ID or order confirmation to pick up the package during store open hours from 9 AM to 6 PM (Mon-Sun, including holidays). Specific device instructions will be given upon pickup. Pick up your device on the rental start date.
Return
Please return the device to the iVideo Japan Store during business hours (9 AM - 6 PM, Mon-Sun, including holidays).
If you are unable to return the device in person, please purchase a Letter Pack envelope and return the device at your own expense.
※ Letter Pack Lite (¥430) is available at iVideo stores, Lawson, or post offices. For 2+ routers, purchase Letter Pack Plus (¥600).
※ Return address: 102, 27-14 Nishiasakusa 3-chome, Taito-ku, Tokyo 111-0035, Japan (〒111-0035 東京都台東区西浅草 3-27-14 102号室).
※ Letter Pack Lite thickness is limited to 3cm. ( click here to see the reference picture)
Items exceeding 3cm will be returned to the sender's post office and can only be collected by the sender. iVideo cannot retrieve it and will charge a lost compensation fee.
