- Please ensure that you are in an internet-connected environment before scanning and installing the eSIM QR code.
- Please install and activate the eSIM within the QR code's validity period to avoid expiration and loss of usability. Note that one eSIM device can hold up to 8 eSIM profiles.
- Please note, this plan only provides a one-time installation.
If you accidentally delete the eSIM, it cannot be reinstalled, and you will need to repurchase the eSIM service.
- If the eSIM plan is not scanned, downloaded, or successfully installed within the validity period, please contact iVideo customer service. Upon verification, you can cancel and get a refund, with a handling fee of $3.5 per instance.
- According to different telecommunications companies in various countries/regions, the eSIM may not 100% support certain mobile games or apps, and there may be limitations on their usage.
Data Usage Guidelines:
To maintain network quality and stability under the International Fair Usage Policy, telecom companies may impose data limits or temporary suspensions for users with excessive usage within a short period. In such cases, refunds or additional compensation cannot be provided. Please avoid activities like watching videos, uploading or downloading large amounts of data, using network TV, voice/video calls, online gaming, etc.
We recommend turning off the device when not in use and disabling automatic updates and backups.
How do I turn off auto-update & auto-back on my mobile devices?
If you encounter connection issues, try restarting your phone or moving to another location and then retry.
If the eSIM does not function properly or the activation fails, please contact us.
Devices Supported for eSIM
*Please confirm if your device supports eSIM before purchase
Verify if your device is compatible with eSIM on your own. For instance, you can directly contact your carrier to confirm eSIM compatibility.
Method 1: Dial *#06# on your phone. If EID appears, it means your phone supports eSIM functionality.
Learn more▶️
Method 2: Check if you can find Celluar > SIMs > Add eSIM on
*Works only with unlocked phones.
*IOS manufactured for the Chinese Market are not eSIM capable. iPhones and Pixel phones can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.
*Check with your service provider and product manufacturer to ensure your device can operate with a 3rd party eSIM.
List of APN / Carries / Data reset time for eSIM