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Typhoon KONG REY Latest Announcement

2024-10-29

Taiwan Pocket Wifi,

To ensure everyone’s safety, during typhoons, the operating hours of iVideo Taipei store will follow the announcements from the Directorate-General of Personnel Administration. Updates will be posted on our official website and Facebook page. Please check before heading out and stay safe. Thank you for your support and understanding.

Our online customer service is operating as usual. For any inquiries, please contact us on Line and be sure to include your membership phone number to help us look up your order details and respond promptly. Line ID: @ivideo (please remember to include the “@”).

Orders scheduled for pickup at convenience stores in Taiwan or airport counters between 10/30-11/02 will be shipped on time, and all items will be available for pickup as scheduled!

Orders scheduled for home delivery between 10/31-11/02 will be shipped on time. You can check the delivery progress on the iVideo website under your rental record using the tracking number!

For customers scheduled for iVideo pickup at the Taipei store on 10/30-11/02, if you wish to pick up your items earlier on 10/30 or receive them via courier, please contact iVideo customer service on Line to inform us. We will prepare the equipment for you in advance!

If your plans are affected by the typhoon and you need to cancel or postpone, please notify us via Line message, and our customer service team will assist you as soon as possible. Thank you.

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